Job Description

Salary: $98,000 - 138,000 per year Requirements:

• Bachelors degree in computer science, information technology, healthcare administration, or a related discipline.
• 5-7 years of experience in systems analysis and support within a healthcare setting, or 10+ years of equivalent experience in lieu of a degree.
• Hands-on experience with Epic applications and healthcare workflows across clinical, revenue cycle, or IT environments.
• Strong skills in requirements gathering, workflow design, and testing.
• Working knowledge of ITIL, change control, SDLC practices, system governance, and waterfall/agile delivery methods.
• Ability to communicate effectively with clinical and operational stakeholders, managed service providers, and technical teams, while producing clear documentation.
• Proven success managing complex initiatives and leading cross-functional teams.
• For the training-focused role: Epic Training Environment Build certification with 3+ years of experience, plus two Epic Application Principal Trainer certifications.
• For the build-focused role: current Epic certification or proficiency in one or more relevant modules, along with 3+ years of Epic build and configuration experience.
• Preferred for the build-focused role: leadership or supervisory experience, integration and interface testing experience, exposure to SQL/Clarity/Caboodle/SlicerDicer or reporting tools, and prior work in patient access, billing, coding, finance, or clinical operations.
• Desired but not required: ITIL Foundation certification, additional Epic certifications, large healthcare system experience, familiarity with healthcare compliance, cloud platforms, business intelligence tools, and an advanced degree.

• Gather and refine stakeholder requirements, map current workflows, and design Epic solutions aligned with operational objectives and policy.
• Produce and maintain specifications, decision records, and design documentation to support traceability and change control.
• Perform gap analyses to identify configuration or workflow updates needed for upgrades, regulatory changes, or new initiatives.
• Lead small implementation and upgrade projects and apply appropriate project management methods, including waterfall and agile.
• Create and maintain detailed documentation for system configurations and operational processes.
• Mentor junior analysts and share best practices.
• Configure records, master files, and build tools such as profiles, rules, security classes, and workflows according to approved designs.
• Maintain environment consistency and follow change management and build naming standards.
• Plan and execute unit, integration, and UAT testing, track defects, and document evidence.
• Validate interfaces, printing, reporting, and downstream workflows, including regression testing during upgrades.
• Coordinate releases, environment migrations, and downtime activities for patches and upgrades.
• Support go-live and post-go-live stabilization through rounding, office hours, tip sheets, and at-the-elbow assistance.
• Triage and resolve service requests and incidents promptly while meeting service-level expectations through root-cause analysis.
• Provide advanced support for Epic, Workday, Kronos, and related applications, collaborating across IT and clinical teams.
• Partner with interface and analytics teams on HL7, FHIR, PDFs, CCD/CCDA, Clarity/Caboodle extracts, registries, and reporting needs.
• Safeguard data integrity, metric consistency, privacy, security controls, and audit trails.
• Support regulatory readiness, audit activities, and policy alignment.
• Contribute to ITIL-aligned incident, problem, change, and configuration management processes.
• Design and deliver customized training programs aligned with organizational and operational priorities.
• Oversee curriculum governance, enhancements, accuracy, and alignment for CareConnect training content.
• Maintain readiness of training environments and ensure timely communication about releases and upgrades.
• Manage training-related requests and incidents, prioritizing, assigning, resolving, and documenting them efficiently.
• Analyze recurring issues, collaborate with partners to address trends, and improve support processes and user experience.

• Business Intelligence
• Cloud
• HL7
• Support
• ITIL
• SQL
• Security
• AI
• AWS
• Azure
• CMS
• Incident Management

More:

We are OhioHealth, a healthcare organization dedicated to wellness, compassionate care, learning, and continuous improvement. We believe in helping people uncover their own power to be healthy and in creating hope through service, growth, and excellence. This role sits in our IS Applications department, works a day shift, and is scheduled for 40 hours per week. Remote positions are eligible for work only from Ohio. We are committed to equal employment opportunity and maintain compliance with applicable state, federal, and local regulations.

last updated 43 week of 2026

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